Refund policy

Returns

We hope you love your Argent + Asher piece from the moment it arrives. However, if something doesn’t feel quite right, we’re here to guide you through the next steps.

As each piece is carefully made to order, we’re unable to offer refunds on personalised or bespoke jewellery unless an item is found to be faulty upon receipt.

For hygiene reasons, earrings are not eligible for return.

If your item arrives in a condition you’re not satisfied with, please contact us within 5 working days of delivery at info@argent-asher.com, including a clear image and description. This allows us to assess the piece and advise on the most appropriate resolution.

We kindly ask that all items are returned unworn and in their original condition. Requests made outside of this timeframe may not be accepted. Additionally, if a piece shows signs of damage through wear or misuse, we may be unable to process a return.

In the rare case that a fault is confirmed and a resolution cannot be reached, a refund will be processed within 30 working days of safely receiving the returned item.

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Sizing Guidance

As all pieces are made to order, we recommend confirming sizing before purchase. Ensuring the correct size is selected remains the responsibility of the customer, although we’re always happy to help guide you before ordering.

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Refund Details

Where a refund is approved:
• Refunds are issued to the original payment method
• Return shipping costs will be reimbursed where applicable
• All refunds remain subject to our Returns Terms & Conditions

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Return Address

Returns should be sent to:

Argent & Asher Limited
167–169 Great Portland Street
5th Floor
London
W1W 5PF

We recommend using a fully insured and trackable service, such as Special Delivery, to ensure your return reaches us safely. Unfortunately, we’re unable to take responsibility for items lost or damaged in transit.