Once your piece is dispatched, UK delivery typically takes 1–2 business days via tracked and insured shipping

Read Our Shipping Policy for Details

Yes. All shipments, local and international, are tracked and insured.

Absolutely. You’ll receive tracking details as soon as your order has been dispatched.

Import duties are not included. You may be required to pay a customs fee according to your country's regulations.

Delivery is available worldwide, though PO box or hotel deliveries can depend on local courier restrictions. We recommend providing a secure residential or business address for insured, high-value parcels.

Contact Argent & Asher as soon as possible. All the packages are insured and tracked, so we will help in locating your parcel and resolving any issues.

No, both follow the same 3–5 week production timeline, and shipping times remain the same once the items are dispatched.

Yes. We ship internationally with full tracking, insurance, and customs documentation included.

Yes. Every order arrives gift-ready in Argent & Asher’s signature packaging. A personal note can also be attached by requesting during checkout.

Yes, we do not include invoices in the parcel.

Every order arrives in our luxury, gift-ready packaging, a sleek, branded black box with a recycled fabric pouch inside. All components are eco-friendly and fully recyclable.

All packaging is already gift-ready. You don’t need to add anything or select a special wrapping option.

Yes, you can request a personal note at checkout.

Yes. Each piece comes with an authenticity card, along with an additional card that shares brand details and our contact information

All packaging is already eco-friendly, but if you prefer a more minimal presentation, you can request it in the comments box at checkout.

Yes, the packaging is signature Argent & Asher gift packaging.

We keep waste to an absolute minimum by making everything right here in the UK and only producing pieces to order. We are big on using recycled gold whenever possible and on ensuring all our diamonds are sourced responsibly.

They're made right here on British soil! Specifically, every item is custom-made in our London atelier.

Yes, completely! Everything happens in our London atelier.

Yes, we use recycled gold whenever possible, paired with diamonds that are ethically sourced.

Yes, you can absolutely include a handwritten note.

Yes, we offer digital gift cards for bespoke jewellery. Your loved ones can personalise their own design.

The most popular items tend to include solid-gold personalised pieces, such as name necklaces, initials, Arabic designs, and pieces with diamond or gemstone add-ons.

Yes,  we can recommend personalised pieces that suit the occasion.

Browse Our Jewellery Gift Guide

Yes, our customisation options allow you to feature multiple names, initials, meaningful dates, or special scripts.

It’s a hit because of its lovely design; it’s simple, meaningful, and crafted beautifully in solid gold.

Explore Our Mama Necklace Designs

All our pieces already come in our signature packaging, which are lovely and gift-ready.

Explore Milestone Jewellery Gifts

Yes, with a 3–5 week lead time, it’s best to order ahead for major occasions.

Use a ring sizer or measure the circumference of your wrist or finger with a soft measuring tape, then compare it to a sizing chart.

Get Help with Sizing from Our Size Guide

Personalised pieces are non-returnable, but if your chain or fit needs adjusting, we can usually help. Just reach out within 14 days of receiving your order.

We offer professional cleaning, polishing, and wear-and-tear repairs whenever needed. Repairs are quoted case-by-case, and you’re welcome to return your piece for aftercare at any time.

Wash gently with mild soap and warm water, then dry with a soft cloth. Avoid chemicals and perfume, and store your jewellery in a soft pouch to keep it protected.

Yes, you can. Simply contact us whenever your piece needs expert care.

Yes, Klarna is available for payments in installment.

Because each piece is made to order, modifications may be possible only if production hasn’t begun yet. Once the design has been confirmed and production has started, cancellations are usually not possible.

If your item arrives damaged, Argent & Asher will repair or fix the issue if you contact us within 14days of receiving the parcel.

Personalised jewellery is non-refundable. However, if there’s a manufacturing defect or a problem with craftsmanship, we will repair or adjust the piece for you.

Custom and personalised pieces cannot be returned or exchanged, as they are made specifically for you.

Understand our Return Policy

No. As every piece is made to order and personalised for you, exchanges and store credit are not available.

You can reach out to us directly for any questions or support through our website.

Yes. For bespoke or highly customised designs, we can provide a clear price breakdown.

How We Price Our Jewellery

Any. You’re welcome to personalise your piece in any language, including Arabic and Hindi scripts.

The Custom Design Preview gives you a full digital visual of your personalised piece before it’s made. It’s created through our design process, and the £49 fee is deducted from your final order.

Yes! You can add small details like hearts, stars, or gemstones to your piece.

For name necklaces, we typically allow up to 10 characters. If your name or script is longer or more complex, feel free to contact us.

Yes, personalising both sides is absolutely possible, as long as the design allows it. If there’s enough space, we can add details to both sides.

Yes. We offer laser engraving, which is perfect for adding subtle, hidden messages on the back or inner surfaces of your jewellery.

Absolutely. You can mix letters, numbers, and small symbols (like hearts, stars, or gemstone accents) within one custom piece.

Our personalised pieces are sculpted in solid 14k or 18k gold.

Yes, if you’ve created a design with us before, we can remake it.

Yes, we do offer multi-initial styles.

Yes, we specialise in creating one-of-a-kind bespoke designs, even beyond what you see on the website.

We use only solid 14k or 18k gold in all personalised pieces, available in yellow, white, or rose gold.

Yes. Every solid-gold item is UK hallmarked to certify its gold purity.

All diamond-set personalised pieces use ethically sourced natural diamonds.

Absolutely. Because we use solid gold only, our jewellery is naturally hypoallergenic and safe for daily wear.

Each stone is hand-set by our skilled jewellers during the finishing stage at our London atelier. They ensure maximum security and a refined, durable setting.

You can request specific diamond sizes, shapes, or even gemstone additions during your design preview or at checkout, and we’ll incorporate them wherever possible.

It means every piece is crafted to order in London, designed via CAD, cast in solid gold, then hand-finished, polished, and stone-set. Nothing is mass-produced or plated.

Handmade pieces show subtle human finishing, soft edges, and slight variations. Machine-made jewellery looks very uniform.

A hallmark is an official UK Assay Office stamp confirming gold purity and authenticity. It guarantees your piece is solid gold and meets strict quality standards.

Currently, we do not offer insurance or appraisal services directly.

You can request a £49 Custom Design Preview to view your design before ordering and discuss with us how you would like your piece to be. The fee is deducted from your final order.

London-made, solid-gold, hand-finished pieces using ethical materials, UK hallmarked, and produced through a low-waste, sustainable process designed for longevity.